Return Policy

Introduction

At Burndo.com, we strive to ensure that our customers are 100% satisfied with their purchases. We understand that sometimes you might need to return a product, and we’re here to make the process as smooth as possible.

Items Eligible for Return

  • All our dresses, unless specified otherwise in the product description.
  • Items that are unworn, unwashed, and still have their original tags attached.
  • Items purchased within the last 20 days.

Return Period

  • You have 20 days from the receipt of your order to return any item.
    • If 20 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Return Process

  1. Contact us at [email protected] with your order number and the reason for return.
  2. We will provide you with a return authorization number and return instructions.
  3. Pack your item securely, including the original packing slip.
  4. Once we receive your returned item and inspect it, we’ll send you an email notification.
  • If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment.

Exceptions

  • Any item not in its original condition, damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 20 days after delivery.

Questions?

If you have any questions regarding our return policy, please don’t hesitate to contact us at [email protected]. We’re here to help!

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